Privacy policy

Solid Advisory, LLC, doing business as Solid (“Solid,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit wearesolid.ai, contact us, or otherwise interact with us.

Information we collect

Information you provide

When you submit a contact form, email us, or communicate with us, we may collect information such as:

• Your name
• Email address
• Company and job title
• The contents of your message
• Any other information you choose to provide

Messages sent through our contact form are delivered to us by email through Resend, our email delivery provider, and are kept in our business email system. The website does not store them in a separate database.

Do not submit sensitive personal information through our website.

Website and technical information

The providers that host and secure our website may process technical information required to deliver and protect it, such as IP addresses, request data, browser or device information, and security-related activity.

We use Fathom Analytics to understand aggregate website usage. Fathom does not place analytics cookies on your device. It provides information such as page views, referral sources, and general usage patterns without giving Solid tools to track individuals across websites.

How we use information

We may use information to:

• Respond to inquiries and communicate with you
• Evaluate and provide our services
• Operate, maintain, secure, and improve our website
• Understand aggregate website usage
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Establish, exercise, or defend legal claims

If you become a client, additional terms may govern information processed as part of that engagement.

Cookies and tracking

Solid does not use analytics cookies or advertising cookies on this website. Fathom Analytics operates without placing analytics cookies on visitors’ devices.

The providers that host and secure our website may use cookies or similar technologies when strictly necessary to provide security, network management, or other essential website functions.

We do not use personal information collected through this website for cross-site behavioral advertising.

How we disclose information

We may disclose personal information to:

• Service providers that support our website and operations, including Resend (contact form email delivery), Google Workspace (business email), Fathom Analytics (website analytics), and the providers that host and secure our website
• Professional advisers, such as attorneys, accountants, and insurers, when reasonably necessary
• Government authorities or other parties when required by law or necessary to protect rights, safety, and security
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

Service providers may process information only for the services they provide to us, subject to their own contractual and legal obligations.

No sale of personal information

Solid does not sell visitor information or information submitted through contact forms.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the nature of the information and why it was collected.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system or method of transmission is completely secure, however, and we cannot guarantee absolute security.

International data transfers

Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Your privacy rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain processing
• Request a portable copy of your information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Lodge a complaint with an applicable privacy regulator

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

Because Solid does not sell personal information or use it for cross-site behavioral advertising, there is no need to opt out of those practices.

Children’s privacy

This website is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children through the website. If you believe a child has provided us with personal information, please contact us so we can address it.

Third-party websites

Our website may link to websites operated by others. Solid is not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The effective date at the top will identify the latest version.

Contact us

To ask a privacy question, exercise a privacy right, or raise a concern, use the contact form on wearesolid.ai or email hello@wearesolid.ai.

Solid Advisory, LLC
Doing business as Solid